Return policy

Return category	specific description	Whether to support returns	Whether to support exchange within 15 days (inclusive)	Whether to charge return shipping	Remark
Functional failures or product quality issues specified by national laws	It is tested and confirmed by the manufacturer’s designated or special after-sales service center, and a test report is issued or confirmed by Suning after-sales service to be a product quality problem	Yes	Yes	No	If there are no local testing conditions, please contact customer service for processing
Lost goods, missing parts, or product description does not match the website	Logistic damage refers to the damage, leakage, breakage, and performance failure caused during transportation. Feedback within 24 hours after receiving the goods, the situation is verified. Missing parts means that the original parts of the product are missing.。	Yes	No	No	During the review period, the courier may need to prove or request you to provide physical photos, etc., in order to quickly make a judgment and deal with it.
other reasons	In addition to the above two reasons, such as returns and exchanges caused by personal reasons, provided that the goods are in good condition and the accessories are complete.	Yes (except for cases where unreasonable returns are not supported on the webpage)	No	Yes	You are responsible for the freight and freight policy of returning the goods to the Soviet manufacturer.

 

Three, return and exchange judgment time

1. Self-pickup orders: subject to the actual date when the customer signs for the goods;

2. The delivered order shall be subject to the actual delivery date displayed on the third-party logistics platform. If the third-party logistics platform fails to display the actual arrival date, Suning will manually confirm the actual arrival date based on factors such as the delivery area and distance.

 

Four, application method

If you need to process a return or exchange, please give priority to your original shopping channel for feedback. The currently supported application methods are:
1. Self-service page application

2. Log in and click online customer service.

5. The following products do not support unreasonable return:

1. Personal customized goods or services;

2. Fresh and perishable commodities;

3. Digital products such as audio-visual products, e-books, vouchers, recharge cards, online games, computer software, etc. downloaded online or opened by you;

4. Newspapers and periodicals delivered;

 

Five, Incomplete goods:

(1) The packaging of the smallest sales unit of food (including health food), cosmetics, medical equipment, and family planning products is damaged;

(2) Electronic and electrical products have unauthorized repairs, alterations, destruction or alteration of compulsory product certification marks, indicator stickers, machine serial numbers, etc., and there are appearance-type use traces that are difficult to restore to the original state, or activation or authorization information is generated , Unreasonable personal use data retention and other data usage traces; such as the damage or loss of the mobile phone network license, the TV, air conditioner has been installed, and the SLR camera has been used,

(3) The trademark logos of clothing, shoes, hats, bags, toys, home textiles, and household goods have been removed, the logos have been cut, and the products have been contaminated, damaged, or washed;

6. Payment, recharge, after-sales service;

7. The goods of the following nature are confirmed by you at the time of purchase, and it is not applicable to return without reason within 7 days:

(1) Commodities that may affect personal safety or life and health after unpacking, or commodities that may change the quality of commodities after unpacking, such as food, health care products, cosmetics, adult products, etc.;

(2) Commodities whose value depreciates greatly after activation or trial, such as electronic and electrical products;

(3) Commodities that are close to the expiration date and defective commodities that have been clearly stated at the time of sale.

 

Six, The following products cannot be returned or exchanged:

1. Any product sold by a third-party seller (the serial number does not match);

2. Out-of-warranty goods (commodities that have exceeded the return and exchange period);

3. Product quality problems caused by unauthorized maintenance, misuse, collision, negligence, abuse, liquid intake, accidents, alterations, incorrect installation, or tearing up or altering labels, machine serial numbers, anti-counterfeiting marks;

4. Missing or alteration of the accessories of the product will affect the integrity of the product;

5. Gifts and invoices need to be returned together with the main product, otherwise the corresponding price or loss will be deducted;

6. Other items that should not be returned or exchanged in accordance with the law and agreement.

 

Seven, other

1. When returning or exchanging goods, please be sure to return the accessories, gifts (if any), warranty cards, manuals, invoices, test reports (for goods that need to be returned and exchanged with the test report), etc. along with the goods; such as gifts The used goods are not eligible for the return and exchange, and the main product has been returned, and the amount of the gift must be deducted.

Friendly reminder: It is recommended that the outer packaging, accessories, and gifts of the product be kept for 30 days from the date of receipt;

2. When returning the product, the points and corresponding coupons obtained from the purchase of the product need to be deducted. If the account points and coupons have been used, they will be deducted from the product refund; the amount of the gift card will be returned to the card and will not be allowed cash. After the return is successful, the e-buy coupons you used during shopping will be returned to the original account and the validity period will not change. Please pay attention to check;

3. If you have issued a value-added tax invoice, please contact customer service when returning the goods, and ask about the precautions for the return of the value-added tax invoice, and click online customer service.